Helpdesk Assistant

Helpdesk Assistant

London, NW9

£30,000 + Pension + Private Medical Insurance + Parking

If telephone work and organisation are two of your main skills then this role for a Helpdesk Assistant is right for you, no two days will be the same in this job.

Some of your duties will include:

- Working on busy helpdesk and handling incoming calls and email from clients

- Co-ordinating repairs and maintenance support on behalf of clients when needed

- Setting up new jobs to be completed on computer system and preparing job sheets

- Allocating work to be completed to external team of maintenance engineers

- Tracking jobs being completed from instigation point through to completion

- Liaising with clients after job has been completed to ensure they are happy with service

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