Helpdesk Coordinator

Facilities Helpdesk Coordinator: We are seeking a proactive and organised Facilities Helpdesk Coordinator on behalf of a growing facilities management company.
 
Key Details:

• Job Type: Full-time / Permanent
• Hours: 35 hours per week / Mon-Fri / 9am-5pm
• Salary: £23,000-£26,000 per annum, based on experience
• Location: Huddersfield – 10 minutes’ walk from Huddersfield train station
• On-call duties: Required on a rota basis – 1 in 4 weekends

 
Overview:
Providing tailored facilities management solutions, offering everything from reactive maintenance to full commercial fit-outs, this growing company manages thousands of properties across the UK. They take pride in delivering reliable, 24/7 service with a strong focus on exceptional customer care.
 
As a Facilities Helpdesk Coordinator, you'll be joining a small, close-knit team that works together to provide the best possible service to clients. The company fosters a supportive and collaborative environment, where every team member plays a key role in its continued growth.
 
You will be a true team player who enjoys working closely with colleagues and takes pride in being part of a growing and dynamic team.
 

Key Responsibilities:

• Act as the first point of contact for clients and staff, handling service requests via phone, email, and online systems.
• Log, prioritise, and allocate maintenance tasks to engineers, contractors, and suppliers to ensure timely response.
• Monitor job progress, provide updates to clients, and ensure completion of work orders within agreed timeframes.
• Build and maintain strong relationships with clients by delivering outstanding service and resolving issues efficiently.
• Maintain accurate records, generate reports, and analyse data to support service improvements.
• Work closely with the wider team to ensure smooth operations.
• Identify new business opportunities through market research, LinkedIn, and other sources.

 
Essential Skills & Experience:

• Previous experience in a helpdesk / scheduling role within facilities management, property maintenance, or engineering works.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Excellent verbal and written communication skills, with a key focus on coordinating work via telephone.
• A proactive and customer-focused approach to problem-solving.
• Ability to work independently and collaboratively within a dynamic team.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Desirable Skills & Experience:

• Experience in business development, lead generation, or client outreach.
• Experience using facilities management software or scheduling systems.

 
If you have the experience and skills required for this role, apply today with a well-presented and up to date CV!
 
 
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
 
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