Helpdesk Co-ordinator

Our client is looking for a Helpdesk Administrator

Client Details

A leader in their field

Description

• Scheduling and planning of works
• Management of compliance paperwork
• Ensuring customer service level agreements are met
• Communicating with clients and colleagues to provide excellent customer service
• Dealing with ad-hoc client requests
• Contributing to the operation of the out-of-hours telephone answering service

Profile

• Experience of working in a similar reactive or planning role is essential
• CAFM (Computer Aided Facilities Management) system experience essential
• Proven understanding of compliance paperwork
• Experience of working with client portals e.g. Elogbooks
• Capable of organising works and working to deadlines
• Excellent communication skills with the ability to build relationships at all levels of an organisation
• Exceptional telephone manner
• Strong computer literacy, including Microsoft Outlook, Word and Excel skills
• Strong attention to detail
• Ability to work on own initiative and as part of a team
• Ability to work at pace

Job Offer

A competitive salary - 5 days in 4