C

Helpdesk Co-ordinator

icon building Company : Confidential
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Helpdesk Co-ordinator

Our client is looking for a Helpdesk Administrator

Client Details

A leader in their field

Description

  • Scheduling and planning of works
  • Management of compliance paperwork
  • Ensuring customer service level agreements are met
  • Communicating with clients and colleagues to provide excellent customer service
  • Dealing with ad-hoc client requests
  • Contributing to the operation of the out-of-hours telephone answering service

Profile

  • Experience of working in a similar reactive or planning role is essential
  • CAFM (Computer Aided Facilities Management) system experience essential
  • Proven understanding of compliance paperwork
  • Experience of working with client portals e.g. Elogbooks
  • Capable of organising works and working to deadlines
  • Excellent communication skills with the ability to build relationships at all levels of an organisation
  • Exceptional telephone manner
  • Strong computer literacy, including Microsoft Outlook, Word and Excel skills
  • Strong attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to work at pace

Job Offer

A competitive salary - 5 days in 4

Original job Helpdesk Co-ordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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