Helpdesk Coordinator

We are looking for a proactive, customer focused Helpdesk Coordinator to join a growing Facilities Management company near Coventry. If you thrive in a customer-facing environment and have strong coordination skills with the ability to multitask we would love to hear from you!

As a Helpdesk Coordiantor you will act as the primary point of contact for all general enquiries, you will provide vital support to the Helpdesk Manager and operations team, ensuring outstanding service delivery and administrative accuracy in a fast- moving environment.

This role is permanent, fully office based. Due to the location of the office you need to be a car driver as public transport is very limited. Hours are 08.00-17.00 Monday to Friday.

Key Responsibilities as a Helpdesk Coordinator:

• Act as the first point of contact for all general enquiries, service requests, quotations, and work orders.
• Accurately process and upload information to the internal CAFM system.
• Monitor and manage the shared email inbox, ensuring all queries are acknowledged, prioritised, and directed appropriately.
• Communicate effectively via telephone and email with clients, stakeholders, and residents.
• Support job deployment and coordination with operatives.
• Maintain accurate records, update contact details, and ensure timely communication of job details to clients.
• Handle complaints professionally, following company policies and procedures.
• Assist with daily administrative duties including scanning, filing, printing, and photocopying.

What we are looking for to be considered as a Helpdesk Coordinator:

• Experience in a customer service or administrative role (helpdesk or facilities management background desirable but not essential)
• Confident verbal and written communicator with a professional telephone manner
• Strong organisational skills with attention to detail
• Ability to manage multiple tasks and deadlines under pressure
• Proficiency in Microsoft Office and familiarity with CAFM systems is advantageous
• Positive, can-do attitude and team-oriented mindset

For more Information on the role, please contact Kirsty at . Should your application be unsuccessful, your CV will be stored on file for future vacancies.