Helpdesk Coordinator

Helpdesk Coordinator
Location: North Bristol (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13+ per hour
Contract: Temporary ongoing (minimum 6-month commitment)

We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment.

Key Responsibilities:
Process customer orders accurately and in line with procedures
Manage inbound and outbound customer calls relating to PPE products and general enquiries
Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests
Maintain and update order information across multiple systems and spreadsheets (Excel)
Monitor order progress and proactively identify and resolve issues before escalation
Escalate complex queries where required, ensuring timely resolution
Ensure high levels of data accuracy and compliance with internal processes
Support continuous improvement in customer service and order management processes
Skills & Experience:

Strong communication and customer service skills
Highly organised, detail-focused, and solutions-driven approach
Confident using Excel and multiple systems in a busy environment
Ability to multitask and prioritise workload effectively
Experience in a fast-paced customer service, logistics, or order management role (desirable)
Parking onsite – genuine long-term contract on offer with opportunity to extend – please click apply for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed