Helpdesk Infrastructure Engineer

Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team.

This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation.

As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best.

Responsibilities

Providing 2nd/3rd line technical support to customers.
Diagnosing and resolving infrastructure, server and networking issues.
Supporting Microsoft 365, Azure and Windows Server environments.
Building, configuring and maintaining LANs, servers and private cloud infrastructure.
Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops.
Creating and maintaining technical documentation for customer environments.
Accurately recording incidents, changes and resolutions.
Occasionally travelling to customer sites to carry out onsite support and installations.
About You

At least three years' experience gained in an IT support role
A full driving licence and access to your own vehicle
Excellent problem-solving skills and attention to detail.
Strong communication skills, both verbal and written.
Ability to work independently as well as part of a team
Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices
A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS.
Good Understanding of Microsoft 365
Experience with Microsoft Azure, Intune, Defender
You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach.
Desirable Skills

MS technical certification, such as AZ-900, AZ-104 or something similar.
Hyper-V or Other Hypervisor experience.
Experience supporting handhelds
Experience working with Mac, iOS, Android and Linux.
Benefits

Salary up to £40,000 DOE
25 days holiday plus 1 additional day per year after 3 years' service
Pension
WFH available for up to two days a week after probation
Full Private Medical Plan
Cash Plan
Performance Bonus Scheme

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Only candidates based in UK and eligible to work in UK are allowed