Helpdesk Manager - Managed Services

Helpdesk Manager - IT Managed Services

My client are a well established yet rapidly growing IT Managed Services Provider (MSP) based in the Middlesex/Surrey area. Due to their ongoing growth they have a urgent requirement for a proven Helpdesk Manager with a MSP background to join them at a very exciting time.

As Helpdesk manager you will be responsible for Leadership, Management & Accountability for the Helpdesk Team based in the UK and Overseas (L1 - L3). With a big emphasis on clients the Helpdesk Manager will be customer obsessed throughout all work to ensure the highest levels of customer satisfaction. You will be running the weekly helpdesk meetings, and the daily huddles, keeping helpdesk team's KPIs on-track and identifying areas to improve. Mentoring your team, providing training, and conducting performance evaluations. Although not a "hands on" technical role it would be of massive benefit if this person had maybe served in a technical role in the past or has a solid understanding of technology.

This is a great opportunity for a confident Helpdesk Manager to come in and take the helpdesk and the team to the next level. You will be joining a experienced and helpful team that will give you all the backing and support you need to help drive things forward. My client has fully adopted Hybrid working so the role will be a mix of work from home with a handful of trips in to the office per month or when required.

Great opportunity to join a friendly, established and growing MSP with a real "common sense" approach. The role could offer the opportunity down the line to move in to a Technical Services Manager role.

Helpdesk Manager - IT Managed Services