Helpdesk Operative

Are you a passionate Helpdesk Operator looking for an exciting opportunity to join a growing business that will provide you with the platform to thrive? If so, look no further!

Helpdesk Operative
Based at our office in Leigh

Full time, permanent

• Up to £26,000, dependent on experience

Benefits Package.

• 21 days annual holidays plus 8 days of bank holidays
• Company Sick Pay
• Pension scheme
• Free onsite parking

Please note: Applicants must be authorised to work in the UK

Lorne Stewart Facilities Services is a leading UK independent service business that provides workplace services and specialist technical skills, harnessed through our heritage in Facilities, mechanical & electrical engineering services.

Our mission is to simplify life for our clients by providing top-quality facility management solutions. Our constant investment in our people, processes, and systems has helped us achieve numerous prestigious awards for driving operational excellence in everything that we do.

Role Description

To provide an effective and efficient service within the Leigh Services facilities team.

Key Accountabilities:

• Call Handling
• Email Queries
• Reactive/PPM dispatch inc sub cons
• Chasers on attendance (regular)
• Assist with processes and keep the process up to date
• Client queries
• Client escalations
• Client correspondence
• Assist with client reports
• Status queries
• Directing paperwork
• Management support (as directed)

Qualifications/Skills:

Essential

• Excellent telephone manner
• Excellent communication skills
• The ability to work to KPI targets laid out
• The ability to work as a team as well as under your own initiative
• Basic knowledge of Excel / Word / Outlook email
• To have a proactive, methodical, and responsible approach to tasks
• Have good organisational skills

Desirable

• Have previous experience in helpdesk or administration roles
• Have experience in an office environment.

Other similar roles you may have experience in include: Customer Support, Helpdesk Support, or Operations Support Technician.

If the above sounds like you, we’d love to learn even more about your credentials and what you could bring to the company. We invite you to submit an online application today!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies, please.