Helpdesk Operator

Red Recruitment is recruiting a Helpdesk Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be answering calls from clients, logging any issues that may need resolved and ensuring a full resolution of the issue.

Please note the client will conduct credit checks and background referencing (for the past 5 years) and you will need a valid UK driving license or live local to The Imperial Retail Park to be considered for this role.

The salary for this position is £23,810 per annum.

Benefits and Package for a Helpdesk Operator:

• Salary: £23,810 per annum
• Hours: Monday - Friday, hours between 8.30am - 6pm (37.5 hours per week)
  You will be required to work 1 in 4 weekends
• Contract Type: Permanent
• Location: Whitchurch, Bristol
• Located near The Imperial Retail Park
• Matching pension contributions
• 4* life assurance
• Generous holiday allowance
• Free onsite parking
• Small and friendly team

Key Responsibilities of a Helpdesk Operator:

• Answering all telephone calls from facilities clients in a professional manner and logging all issues
• Ensuring the relevant team has been notified of any issues and the relevant assistance has been organised
• Managing a case to ensure it has been completed and the client is happy
• Being able to action all helpdesk cases and being able to use your own initiative to prioritise urgent cases (you will work by yourself on the weekend)
• Reporting the details of all faulty equipment to the management team

Key Skills and Experience of a Helpdesk Operator:

• You will need to have a valid UK driving license or be local to The Imperial Retail Park
• You should be tech-savvy and enjoy using various systems at one time
• Having a professional manner as you will be talking to various individuals, within and outside of the business
• Ability to manage internal and external relationships
• Self-motivated, hard-working and dedicated are all required skills
• Due to the shift patterns, having a valid UK driving license is required, if not reasonable transport access is accepted

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)