Helpdesk Support - 1st Line

IT Helpdesk Officer (3-Month Contract)

Bath | Hybrid Working | Immediate Start

Looking to kickstart your IT career with a leading global consultancy?

We're recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.

The Role

As part of the IT Helpdesk team, you'll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you'll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.

Key Responsibilities

* Provide 1st Line IT support via phone, email and remote support tools

* Log, prioritise and resolve helpdesk tickets within agreed SLAs

* Troubleshoot Microsoft 365, Windows and software-related issues

* Escalate more complex technical issues where required

* Deliver exceptional customer service to users across the business

* Support the day-to-day operation of the IT Helpdesk

About You

We're looking for someone who is passionate about IT and enjoys solving problems.

You'll ideally have:

* Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)

* Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)

* Excellent communication and interpersonal skills

* A proactive approach with a willingness to learn

* Strong troubleshooting and problem-solving abilities

Desirable Skills

* Active Directory or Exchange Online

* SharePoint or OneDrive

* ITIL awareness

* Microsoft 365 Defender exposure

What's on Offer?

* Hybrid working (Bath office)

* Initial 3-month contract with an immediate start

* Opportunity to gain experience within a large global organisation

* Friendly, supportive IT team

* Exposure to enterprise technologies and large-scale IT operations

If you're looking to develop your IT career in a professional, fast-paced environment, we'd love to hear from you.

Apply today for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed