Helpdesk Support Analyst

?? Location: East London
?? Job Type: Full-time, Permanent
?? Salary: £24,000 - £32,000 per annum
? Join a Leading MSP & IT Consultancy | Career Growth Guaranteed

Calling all IT Support Technicians!
We have an unmissable opportunity for a driven and ambitious IT Support Technician / Helpdesk Support Analyst to join a forward-thinking, dynamic Managed Service Provider (MSP) and IT Consultancy based in East London.

This is your chance to be part of a company that's committed to investing in your future. With regular salary reviews, training support, and a clear path to career progression, you'll never feel like you're standing still.

As a Helpdesk Support Analyst, you'll deliver responsive and professional IT and hosting support to clients via telephone, remote tools, and occasionally onsite. Expect a varied and hands-on role with real room to grow.

• Provide 1st/2nd line IT support to external clients

• Manage PC/Mac builds, installations, and configurations

• Troubleshoot Windows 10 & 11 and Microsoft Office applications

• Administer Windows Server (2012+) - AD, DHCP, DNS, Group Policy

• Perform basic Microsoft 365 admin tasks - user setup, licensing, and security

• Support virtualization platforms (Citrix, VMware, Hyper-V - desirable)

• Manage workload effectively, prioritising tickets with attention to detail

• 12+ months experience in a helpdesk or support role, ideally within an MSP or IT consultancy

• Strong knowledge of Windows desktop and server environments

• Proficiency in Microsoft 365 and general user support

• Excellent communication and client-facing skills

• A self-starter with strong troubleshooting and time-management skills

• Eligibility to work in the UK is essential

• Competitive salary from £24,000 - £32,000 depending on experience

• Structured training plans and career progression opportunities

• Exposure to the latest tools and technologies

• Work for a Microsoft Gold Partner with a strong culture of internal development

????? Keywords: IT Support, Helpdesk, Service Desk, Windows Server, Microsoft 365, Active Directory, Networking, TCP/IP, Citrix, VMware, Group Policy, DHCP, DNS, Cloud, Hosting, MSP

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