Helpdesk Team Lead

Helpdesk Team Lead – £27,000 to £32,000 – Aldershot

We’re working with a growing MSP near Aldershot who are looking for a Helpdesk Team Lead. This is a great opportunity for an experienced Engineer to step into leadership while staying hands-on.

• Lead and mentor a small helpdesk team
• Act as the escalation point for technical issues
• Provide remote and onsite client support
• Manage workload and ensure SLAs are achieved
• Install and configure systems and applications
• Keep clients updated and satisfied
• Contribute to process improvements

• 2+ years in IT support (team lead/mentoring desirable)
• Microsoft Desktops & Windows Server
• Active Directory & Office 365
• Basic networking (DNS, DHCP, routers, switches)
• Strong communication and client-facing skills
• Driving licence and own vehicle required
• Certifications (CompTIA, Microsoft, ITIL) a bonus