Helpdesk Technical Support Engineer

Helpdesk Technical Support Engineer - Silchester - Onsite with infrequent travel to customer sites - £30,000 to £35,000 per year

FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Helpdesk Technical Support Engineer.

The successful candidate will provide enterprise-level technical assistance. This role will be a full-time position based out of their Silchester office.

Specific responsibilities include:

• Technical support to customers via phone, email, or in person
• Troubleshoot and resolve issues related to operating systems, software and hardware including desktops, monitors, printers, routers, firewalls and access points.
• Assist with setting up and configuring computer systems
• Conduct software troubleshooting and recommend solutions
• Assisting other team members including communicating company strategies, team goals and project deadlines
• Escalating complex issues

Experience/Qualification:

• 3+ years proven experience in a customer facing role
• VMWare ESX, vCentre and/ or Hyper-V
• Microsoft 365
• Ability to write reports and technical documents
• Certifications or a Technical qualification in IT
• Sophos, Egnyte and Ubiquiti (beneficial)
• SharePoint, Teams and Intune
• Background of working for an MSP

Helpdesk Technical Support Engineer - Silchester - Onsite with infrequent travel to customer sites - £30,000 to £35,000 per year