HGV Administrator

HGV Service Planner & Administrator

📍 Location: Reading area
💰 Salary: £29,000 – £31,000 plus bonus
📄 Job Type: Full-time | Permanent
⏰ Hours: Monday to Friday, 8:00am – 5:00pm | 1 in 4 Saturdays, 8:00am – 12:00pm

We are currently recruiting for an experienced HGV Service Planner & Administrator to join a busy and well-established commercial vehicle service operation in the Reading area.

This is a key role within the service department, responsible for coordinating workshop bookings, supporting customers throughout the repair process, and ensuring accurate administration and invoicing.

The Role

You will be responsible for:

* Booking vehicles in for servicing, routine maintenance, MOTs, and additional repairs

* Managing workshop capacity and scheduling appointments

* Keeping customers updated on vehicle progress and any delays

* Preparing and processing job cards

* Supporting MOT administration and invoicing

* Scanning and filing service documentation

* Ordering parts and subcontract work where required

* Raising invoices and maintaining accurate vehicle history records

* Carrying out customer follow-up calls after workshop visits

* Promoting additional workshop services where appropriate

This is a varied and fast-paced role where no two days are the same. The successful candidate will need to be organised, proactive, and confident communicating with both customers and colleagues.

What We’re Looking For

* Previous experience in an automotive service, planning, administration, or service advisor role

* HGV or light commercial vehicle industry experience is highly desirable

* Strong organisational and administration skills

* Excellent attention to detail

* Confident verbal and written communication skills

* Ability to multitask and work to deadlines

* Good problem-solving skills

* Comfortable working with costing and invoicing information

* Able to work independently and as part of a team

Salary & Bonus

* £29,000 – £31,000 depending on experience

* Up to £4,000 annual bonus linked to departmental and manufacturer KPIs

Benefits

* Manufacturer training and career development

* 30 days annual leave including bank holidays

* Additional leave with service

* Pension scheme

* Health and wellbeing support

* Additional employee benefits package

This is an excellent opportunity for someone looking to build a long-term career within a professional commercial vehicle service environment that offers stability, training, and genuine progression opportunities.

📩 Apply today or send your CV for immediate consideration.

⚠️ Please note that applicants must have the right to work in the UK
Only candidates based in UK and eligible to work in UK are allowed