High Jewellery & VIP Client Advisor

As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.

At De Beers London we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers London hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.

The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity.

In this role, you will drive sales performance across all categories but particularly grow the High Jewellery sales. as well as cultivating strong client relationship with existing clients, and particularly VIP / High Jewellery clients. It will be important to create new relationship with HNWI and smoothly introduce them to the brand and to High Jewellery. You will act as a role model and a mentor for all Brand Ambassadors, to develop their ability to sell High Jewellery and deliver client presentations demonstrating a deep High Jewellery expertise and exceptional selling skills.

Key Responsibilities:

Sales

• Ensure a high level of sales achievement across all categories, and in particular of high jewellery.
• Demonstrate a high level of knowledge of HJ pieces and diamonds, along with exceptional selling skills.
• Demonstrate strong HE sales presentation.
• Deal with ease during negotiations and objections.
• Strive for professional excellence, while sharing the passion, savoir-faire and values of the Maison.

Client relationship and client development

• Nurture genuine relationship with valuable prospects and clients with long-term perspective and a strong personal touch.
• Proactively work on networking, client hunting and client treatment activities.
• Implement action plans to recruit new high profile clients.
• Constantly develop a valuable portfolio of prospects and clients.
• Liaise with other stores and Head Office to ensure seamless relationship with all clients.

Events and client treatments

• Organize intimate events / client treatments with VIP clients, HE-lovers, collectors with the support of the marketing team.
• Participate to diverse client events and act as a local and international Ambassador of the Maison.
• Host clients to High Jewellery events.

Mentoring/training

• Act as a role model and mentor to less experienced Brand Ambassadors to develop their ability to sell High Jewellery and to nurture long lasting relationships with their VIP or high potential clients.
• Cascade High Jewellery product trainings to the store teams when new high jewellery pieces / collections are added to the stock.
• Support less experienced Brand Ambassadors during HJ events or HJ presentations.

Security

• Demonstrate a high level of vigilance to ensure safety and security of both staff and product.

• Significant fine and high jewellery sales experience.
• Strong selling and negotiation skills.
• High proficiency in building and nurturing relationship with VIP and High Jewellery clients
• Strong knowledge of the luxury retail industry.
• GIA qualification and strong knowledge of High Jewellery (savoir-faire and history).
• Proven record of delivering High Jewellery sales results.
• Robust portfolio of High Jewellery clients.
• Fluent spoken and written English.
• Additional languages would be an advantage.
• Client oriented, with strong ability to adapt according to client(s) preferences and motivations.
• Team-Player approach, people-oriented mindset, flexible and adaptable, ready to move out of the comfort zone.
• Microsoft Office (Outlook, Excel, Word and PowerPoint).
• Knowledge and experience of POS systems.

Benefits

• A great working environment
• The opportunity to develop your skills within a growing company
• Enhanced Pension
• Staff discount
• Competitive salary
• Competitive commission
• Employee share scheme and variable salary components

Who We Are

Founded in 1888, the De Beers Group has long been considered the ultimate diamond institution, with knowledge and expertise that covers the full spectrum of diamonds: from their origins to finished jewellery creations. De Beers Jewellers was founded in 2001 to channel this heritage into timeless jewellery designs, set with peerless diamonds hand-chosen by in-house specialists. Today, De Beers Jewellers is passionate about diamonds in all their cuts, clarities and colours. Its signature rough and polished diamond jewellery collections reveal the natural beauty of diamonds, while also highlighting the exemplary cutting processes that maximise light-reflection for captivating sparkle. Today, De Beers Jewellers inspires women to capture significant moments in their lives with the timelessness of hand-chosen diamonds.

Safety

Safety first is a way of life for us.  We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Equity, Diversity & Inclusion

As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride.

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