Hire Controller

Job Title: Hire Controller
Location: Leeds
Salary: £28,000 - £32,000
Hours: Full-time, Monday-Friday

About Us:
We’re a well-established, independent equipment rental company serving the construction industry with a strong reputation for reliability, service, and customer focus. Due to continued growth, we're looking for a Hire Controller to join our close-knit team.

The Role:
As a Hire Controller, you’ll be the linchpin of our daily operations - coordinating equipment hire, managing customer accounts, and ensuring every hire runs smoothly. You'll work closely with our clients, drivers, and workshop staff to deliver a seamless service from enquiry to collection.

Key Responsibilities:

• Handle incoming hire enquiries via phone and email
• Generate hire quotes and process bookings
• Schedule deliveries and collections with our drivers
• Maintain accurate records of equipment availability and usage
• Build strong relationships with new and existing customers
• Liaise with workshop to ensure equipment is ready and safe for hire
• Deal with breakdowns or off-hires in a professional and timely manner

About You:

• Previous experience in a hire desk, plant hire, or construction rental environment
• Strong organisational skills and attention to detail
• Excellent communication skills and a proactive attitude
• Confident using hire management systems (experience with Syrinx, MCS, or similar is a bonus)
• Calm under pressure and able to juggle multiple tasks at once
• A genuine team player who’s happy to muck in when needed

Why Join Us?

• Friendly, supportive working environment
• Varied, hands-on role with real responsibility
• Room to grow with the business
• Recognition for your input - you’re not just a number here