Hire Controller

Hire Controller - Plant Hire - Chester-Le-Street - up to £31,000 DOE

About the Company

We're looking for an experienced Hire Controller to join our clients busy depot with the efficient hiring and off-hiring of equipment and materials. This is a fantastic opportunity for someone with previous hire desk experience to take ownership of key processes, deliver excellent customer service, and play a vital role in supporting our operations.

The successful candidate will be a confident communicator, highly organised, and able to manage multiple tasks with accuracy and attention to detail.

Hire Controller - The Rewards

• Competitive salary (DOE)
• Company pension
• 25 days holiday plus BH
• Free parking
• On-site parking
• Monday to Friday
• Flexitime (where applicable)
• Opportunities for training and development

Hire Controller - Requirements

• Previous experience in a Hire Desk or similar role.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Excellent communication skills, both written and verbal.
• Confident negotiating and building strong relationships with customers and colleagues.
• Proficiency with Microsoft Office packages (Excel, Word, Outlook, PowerPoint).
• High level of attention to detail and accuracy.
• Able to work independently and as part of a team.
• Good business awareness and a customer-focused approach.
• Ability to maintain confidentiality, use initiative and handle matters tactfully and diplomatically.

Hire Controller - Responsibilities

• Take full ownership of the hire and off-hire process, advising and processing orders to completion.
• Maximise potential hire income to meet depot targets.
• Deliver service levels that promote repeat business and customer recommendations.
• Answer incoming calls promptly and deal with customer enquiries effectively.
• Raise and issue quotations and convert enquiries into confirmed orders.
• Coordinate and complete the off-hire process, ensuring all information is accurate and up to date.
• Handle customer callouts and breakdowns quickly and professionally.
• Liaise with the Depot Assistant Manager on deliveries and collections.
• Maintain up-to-date and accurate customer contracts and hire system information.
• Notify customers of any additional contract charges and raise credits when required.
• Work closely with the service department to ensure efficient service delivery.
• Carry out all hire desk administration, paperwork, and reporting as required.
• Adhere to all company Health & Safety, Environmental, and Quality standards and procedures.

Key Competencies:

• Control and coordination
• Commercial awareness
• Critical thinking and problem-solving
• Planning and organising
• Decision making
• Communication skills
• Teamwork and collaboration
• Negotiation and conflict management
• Adaptability and flexibility

This position offers a competitive salary, excellent benefits, and the chance to join a highly respected name in the industry. If you're an experienced Hire Controller ready for your next challenge, we'd love to hear from you.

About Us

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