Hire Desk Administrator

Hire Desk Administrator - Skelmersdale Depot

40 hours per week, Monday to Friday (flexible start/finish times). Salary: £28,080 per year + up to £6,000 annual bonus

Role Overview

This position involves managing hire enquiries, coordinating vehicle movements, maintaining accurate administrative records, and supporting both customers and internal teams to ensure smooth day‑to‑day hire operations.

Key Responsibilities

Handle incoming hire enquiries via phone and email, delivering a high standard of customer service.

Build new customer relationships by proactively contacting prospects to generate additional hires.

Coordinate hire deliveries, collections and vehicle movements with depots and customers.

Maintain accurate CRM records including hire activity, customer details, insurance documents and operator licences.

Manage the shared inbox, ensuring all messages are actioned, organised and archived appropriately.

Keep shared folders and files updated, reporting any errors and ensuring correct utilisation across the business.

Provide regular communication and updates to the sales team regarding customer activity.

Prepare and distribute hire documentation, compliance paperwork and on‑hire information.

Complete digital hire agreements and ensure signed copies are stored correctly.

Chase depots and customers for outstanding paperwork and documentation.

Raise advance purchase orders and approve related invoices when received.

Administer and track purchase orders for all hires.

Arrange hire cars when required for depot or head office staff.

Update vehicle movement logs and input live hire data into the operating system.

Produce daily and weekly Flexi Hire Summary reports.

Manage toll, bridge and zone movement updates for vehicles and assist with driver movement administration.

Support planned and reactive vehicle movements for compliance or service requirements.

Compile reports as required by management.

Benefits

Bonus opportunities up to £6,000 per year

33 days annual leave (including statutory)

Salary sacrifice pension scheme

Enhanced maternity, paternity and adoption pay

Employee Assistance Programme

On‑demand GP access and counselling sessions

Online health and wellbeing portal

Retail, leisure and holiday discounts

Structured training and career development

Recommend‑a‑friend bonus up to £2,000

Death in service cover from day one

Wellbeing programme

Free onsite parking

Free uniform

To apply for this role please send your CV or call (phone number removed) ext 224 to (url removed)

If this role would not be of interest to you but may be suitable friend or colleague, we can offer paid referral fees for successful placements.

INDRL
Only candidates based in UK and eligible to work in UK are allowed