Hire Desk Controller

We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.

Overview of role:

As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.

You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.

Main responsibilities for the Hire Desk Controller

• Acting as a brand custodian, representing the company with passion and pride
• Handling enquiries via phone, email, providing pricing, specifications, technical details
• Converting hire enquiries into successful hires by delivering best-in-class service
• Coordinating transport needs, scheduling deliveries, collections, demonstrations
• Working with the client to drive revenue and ensure smooth operations
• Resolving delivery issues or collections promptly, escalating when necessary
• Maintaining accurate records, raising contracts for hires and off-hires
• Taking ownership of the customer journey, ensuring high standards of service are met

Skills, experience and Attributes required

• Strong organisational and problem solving skills with a keen eye for detail
• Excellent communication and collaboration abilities
• A proactive, passionate and half glass full approach
• Customer-focused approach with a passion for building relationships
• Confidence in handling multiple tasks and working under pressure to meet deadlines
• IT literate, with the ability to quickly learn new systems
• Experience in hire, sales, or customer service is advantageous but not essential

What's in it for You?

Join a company that values its people and offers fantastic benefits, including:

• A salary £36,750 salary with profit share and annual bonus
• 8:30 - 5pm Monday to Friday
• Site based 5 days per week
• 26 days of holiday plus bank holidays
• Pension, life assurance, and staff discounts
• Career development opportunities