Hire Desk Coordinator

We're recruiting for a confident, proactive Hire Coordinator to join a close knit and high performing team within a well established business in the equipment hire sector. If you enjoy juggling tasks, problem solving, and giving great service under pressure this could be the role for you.

About the Role
This is a busy, inbound focused role, managing incoming enquiries and converting them into confirmed hire bookings. You'll coordinate machine availability, transport, and documentation to ensure every customer receives the right solution, on time.

Expect a fast pace, lots of moving parts, and a genuinely supportive team around you. You'll be given a clear 12 week on boarding plan, full training, and colleagues who've got your back, the team hit target quarter after quarter because of their mindset and work ethic.

What You'll Be Doing

• Responding to hire enquiries and converting quotes into bookings
• Opening new customer accounts and inputting orders
• Liaising with drivers, workshop, and service teams
• Coordinating deliveries, off-hires, collections, and service needs
• Resolving POD queries and keeping records up to date
• Supporting with invoices, pro forma payments and order tracking
• Handling a mix of planned and reactive work - no two days are the same!

What We're Looking For

• Someone confident, resilient, and responsive
• A strong multitasker who can stay calm and accurate when things get hectic
• Previous hire desk, scheduling, or equipment hire experience is a bonus
• Great customer service skills and pride in doing a job well
• Familiarity with postcodes and logistics is a definite plus
• Team-focused with a can-do attitude

What's on Offer

• Salary up to £29,500 depending on experience
• £1,000 quarterly bonus (paid at ¼ if team targets are hit - which they usually are!)
• Annual profit share bonus
• 26 days holiday + Bank Holidays
• Strong on boarding and training plan
• Free on-site parking, staff discounts, sick pay, and more!