Hire Desk Manager

Pineapple Careers is proud to be working with a well-established organisation based near Horsham, who are on the lookout for an experienced and motivated Hire Desk Manager to join their team on a full-time, permanent basis. Do you thrive in a leadership role? Love delivering great customer service? Are you a strong communicator with exceptional organisational skills? If you're ready to take the lead in a fast-paced environment and help shape the success of a high-performing team, we’d love to hear from you!

While previous hire desk experience is beneficial, it’s not essential — we’re primarily looking for a strong people manager with excellent leadership, organisational and customer service skills.

Key Responsibilities:

• Manage and lead the hire desk team to deliver exceptional customer service
• Act as the main point of contact for customer enquiries regarding equipment hire, availability, pricing and delivery
• Coordinate equipment hires, delivery and collection in collaboration with external hauliers
• Oversee the accuracy and timely processing of hire contracts
• Maintain and update the hire management system with real-time data
• Resolve customer complaints and disputes in a professional and timely manner
• Ensure the team is well-trained and aligned with company policies and procedures
• Monitor hire desk performance and produce regular utilisation and performance reports
• Collaborate closely with the sales and service teams to ensure customer satisfaction and business continuity
• Ensure adherence to health & safety procedures and compliance with relevant industry regulations

Key skills:

• Strong leadership and team management abilities
• Excellent organisational and multitasking skills
• Confident communicator with a strong customer service focus
• Proficient in Microsoft Office
• Calm under pressure with the ability to meet tight deadlines
• Detail-oriented with solid problem-solving abilities

Salary & Benefits:

• Competitive salary depending on experience
• Permanent, full-time position
• Monday to Friday, 8 am - 5 pm
• Free parking
• Ongoing training and development opportunities
• Friendly and supportive team environment
• Based near Horsham

Please note: Due to the location, access to your own transport is essential.

Sound like your kind of challenge? Hit apply today or reach out to Pineapple Careers to find out more! Pineapple Careers are acting as an Employment Agency in relation to this role.

Hire Desk Manager, Hire Coordinator, Plant Hire, Equipment Hire, Logistics, Operations, Construction, Horsham, Customer Service, Scheduling, Team Leadership, Rental Industry.