Hire Desk Manager

Crewe
£40,000 - £45,000 + Benefits

A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager.

This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business's future growth and success.

Overview

Support the day-to-day running of a busy Tool & Plant Hire operation
Manage customer enquiries via phone, email, and face-to-face
Process hire orders, quotations, and contracts
Coordinate equipment availability, deliveries, and collections
Support and supervise depot staff where required
Build and maintain strong customer relationships
Resolve customer queries and operational issues
Assist with planning, scheduling, and resource management
Support senior management with depot operations
Take ownership and make decisions in a fast-paced environment

Requirements

Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants
Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager
Strong customer service and communication skills
Ability to manage multiple priorities and work under pressure
Commercial awareness and understanding of depot operations
Strong organisational and problem-solving skills
Ability to work independently and take responsibility
Hands-on, proactive approach
Experience supervising staff or managing operational workflows is advantageous

Salary & Benefits

£40,000 - £45,000 basic salary
Long-term career opportunity
High level of responsibility and autonomy
Stable and successful independent business
Supportive and collaborative team environment
Company pension scheme
Holiday entitlement
Free on-site parking
Ongoing training and development
Opportunity to become a key member of the management teamBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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Only candidates based in UK and eligible to work in UK are allowed