Home Ownership Team Leader

Southgate, London (Hybrid Working)

💰 £24.31 per hour PAYE

⏰ Full Time, hybrid

📅 6-Month Temporary Assignment

We're currently recruiting for an experienced Home Ownership Team Leader to join a leading housing organisation based in Southgate, London.

This is an excellent opportunity for a housing professional with strong leadership experience and a solid understanding of home ownership, service charges, leasehold management and customer service delivery.

About the Role

Reporting to the Home Ownership Manager, you will lead a team of Home Ownership and Service Charge Specialists, ensuring the delivery of a high-quality service to leaseholders and shared owners.

You will provide day-to-day operational leadership, oversee performance, manage complex home ownership matters and support the delivery of statutory and non-statutory processes.

Key Responsibilities

Lead, coach and develop a team of Home Ownership/Service Charge Specialists
Monitor performance and ensure service standards and KPIs are achieved
Manage escalated leasehold and home ownership enquiries
Support the resolution of complaints and service failures
Provide specialist advice on leasehold, service charge and home ownership matters
Interpret leases and legal documentation
Support preparation of documentation for First Tier Tribunal and other legal proceedings
Ensure compliance with relevant legislation, policies and procedures
Assist with reporting, forecasting and performance management information
Support the Home Ownership Manager and deputise when requiredRequirements

Previous experience within a Home Ownership, Leasehold or Service Charge environment
Experience managing or supervising a team
Strong knowledge of leasehold management and home ownership legislation
Working knowledge of Section 20 consultation requirements under the Landlord and Tenant Act 1985, including major works and qualifying long-term agreements
Experience overseeing or supporting Section 20 consultation processes
Experience handling complaints and complex customer issues
Ability to interpret leases, legal documents and statutory requirements
Excellent communication and stakeholder management skills
Strong Excel and MS Office skills
Customer-focused with a proactive problem-solving approachWhat's on Offer?

£24.31 per hour PAYE
Hybrid working arrangement
Full-time hours
6-month temporary contract
Opportunity to work for a respected housing organisationInterested? Apply today with your updated CV
Only candidates based in UK and eligible to work in UK are allowed