Homeownership Officer

Company : Confidential

Job Type : Full Time

Lambeth, London

Number of Applicants

000+

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Job Description - Homeownership Officer

Job Title – Homeownership Officer
Location – SE1, London
Contract – Permanent
Hours – Full Time
Role summary –
We’re working on behalf of a well-established housing provider in London to recruit for a permanent Homeownership Officer. This is a fantastic opportunity to join a busy and forward-thinking team delivering excellent leasehold management services to homeowners and shared owners across a diverse portfolio.
Salary – £40,000 per annum
Key Responsibilities:

Deliver a high-quality, customer-focused leasehold management service across a patch of shared ownership and leasehold homes.
Handle all enquiries relating to leasehold and shared ownership issues, including service charges, major works, alterations, resales, and lease extensions.
Carry out Section 20 consultation from feasibility to completion, working closely with internal teams to ensure compliance and effective communication with leaseholders.
Verify and check annual service charges (estimated and actual), including managing sinking funds.
Manage homeownership activities such as Right to Acquire, subletting, transfers of equity, freehold sales, repossessions, and mortgage consents.
Collaborate across departments, including Repairs, Assets, Finance, and Incomes, to ensure smooth service delivery and arrears recovery.
Represent the organisation at meetings, tribunals, and court where necessary, preparing documentation and reports.
Maintain accurate records and ensure all systems are kept up to date.

Requirements:

Strong working knowledge of leasehold legislation, statutory consultation (Section 20), and service charge management.
Minimum of 3 years' experience in a leasehold or homeownership role, ideally within a social housing setting.
Excellent verbal and written communication skills, with the ability to explain complex issues clearly.
ARMA or CIH qualifications (or equivalent) are highly desirable.
Proven ability to resolve disputes and complaints effectively and diplomatically.
Highly organised, with strong attention to detail and the ability to manage competing priorities.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on

or send an email to .uk.

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Homeownership Officer

Job Description - Homeownership Officer

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