Homeownership Services Officer

Job Title: Homeownership Services Officer
Location: Bracknell (Hybrid Working)
Permanent Vacancy
£36,986 per annum
Hours: Full-time, Monday to Friday

About the Role
We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents.

Key Responsibilities

Manage a portfolio of leasehold and shared ownership properties
Provide advice and support to homeowners on service charges, leases, and related queries
Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
Investigate and resolve complex customer queries and complaints
Work closely with internal teams including finance, legal, and property services
Ensure compliance with relevant legislation and policiesRequirements

Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
Strong knowledge of leasehold legislation and service charges
Excellent communication and customer service skills
Ability to manage a busy caseload independently
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
Only candidates based in UK and eligible to work in UK are allowed