Hospitality Assistant

Job Description:

Hospitality Assistant - Bank

Location: Shockerwick House Care Home, Lower Shockerwick, Bath BA1 7LL

Bank - Flexible with hours worked, picking up shifts to suit your availability

CQC rating: Good

Carehome.co.uk rating: 9.7 / 10

Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

We make health happen

Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalised attention, promotes social interaction, and contributes to overall well-being.

You’ll help us make health happen by:

• Setting up tables in the restaurant

• Serving in the restaurant at mealtimes

• Preparing trays and providing room service to village residents who wish to stay in their rooms for meals

• Ensuring that the restaurant and café are tidy and meet all high standards

• Keeping the kitchen area clean and tidy at all times

• You may also be asked to support other areas as required, such as serving meals to or removing trays from resident’s rooms, restocking resident’s personal kitchens or delivering refreshments.

Key Skills / Qualifications needed for this role:

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.  

If you require information regarding this role in an alternative format, please email: [email protected]   

Benefits for Bank

Flexible working patterns to fit around you
Comprehensive induction (fully paid)
Free meal (minimum 8 hour shift)
DBS Check and Uniform provided and paid for by Bupa
Access to discounts at a wide variety of gyms and fitness facilities across the UK

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