Hospitality Assistant - Bank

Job Description:

Hospitality Assistant - Bank

Location: 13 – 17 London Road, Southborough, Royal Tunbridge Wells, Kent TN4 0RJ

Salary: £13.30 per hour

Bank - Flexible with hours worked, picking up shifts to suit your availability

CQC rating: Good

Carehome.co.uk rating: 9.7 / 10

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

We make health happen

Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalised attention, promotes social interaction, and contributes to overall well-being.

You’ll help us make health happen by:

• Setting up tables in the restaurant

• Serving in the restaurant at mealtimes

• Preparing trays and providing room service to residents who wish to stay in their rooms for meals

• Ensuring that the restaurant and café are tidy and meet all high standards

• Keeping the kitchen area clean and tidy at all times

• You may also be asked to support other areas as required, such as serving meals to or removing trays from resident’s rooms, restocking resident’s personal kitchens or delivering refreshments.

Key Skills / Qualifications needed for this role:

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.  

Benefits for Bank

Flexible working patterns to fit around you
Comprehensive induction (fully paid)
Free meal (minimum 8 hour shift)
DBS Check and Uniform provided and paid for by Bupa
Access to discounts at a wide variety of gyms and fitness facilities across the UK

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