We are hiring a resilient Hospitality Lead to join our productive team at BramahHR Ltd in Ealing, London.
Growing your career as a Permanent,
full-time
Hospitality Lead is an amazing opportunity to develop productive skills.
If you are strong in communication, adaptability and have the right work ethic for the job, then apply for the position of Hospitality Lead at BramahHR Ltd today!
Job Title: Hospitality Lead
Job Overview: BramahHR are seeking a dynamic and motivated individual to fill the role of Hospitality Lead at [Company Name]. The Hospitality Lead will play a crucial role in overseeing the café operations, ensuring exceptional customer experiences while meeting key performance indicators (KPIs) and targets.
Roles and Responsibilities:
- Run the café operations with a focus on delivering exceptional experiences for all customers and guests.
- Ensure that KPIs and targets are consistently met or exceeded.
- Maintain a safe, clean, and secure environment for both team members and visitors.
- Uphold stringent standards in service, food safety, and hygiene, training the team accordingly.
- Actively engage with customers, creating memorable moments and addressing their feedback.
- Facilitate a culture of continuous improvement within the team by celebrating successes and learning from critiques.
- Effectively manage team members, ensuring they are in the right positions, at the right times, and adhering to expected standards of behaviour.
- Collaborate with the Hospitality Manager to identify areas for improvement and implement strategies for enhancement.
- Foster a passion for service, great food, and fun among team members.
Qualifications:
- Previous experience in hospitality or customer service roles is preferred.
- Strong leadership skills with the ability to lead by example.
- Excellent communication and interpersonal abilities.
- Proven track record of achieving and exceeding targets.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Knowledge of food safety and hygiene standards is advantageous.
- A passion for delivering exceptional customer experiences.
Benefits of working as a Hospitality Lead in Ealing, London:
● Excellent benefits
● Professional Development Opportunities
● Competitive salary