Hospitality Lifestyle Manager

The ExtraCare Charitable Trust is recruiting for a Hospitality (Lifestyle) Manager on a 37.5 hours per week permanent contract at Lovat Fields Retirement Village in Willen.

If you currently work or have experience, as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you.

As our Hospitality Lifestyle Manager, you will receive a competitive salary of £42,573 per annum plus a benefits package which includes: -

• Pension employer contribution up to 9% ( employee 5%)
• Life assurance
• Option to buy/sell annual leave up to 5 days
• Enhance maternity & paternity allowance
• Free access to state of the art on site Gym
• Cycle2work scheme
• Employee Assistance Programme
• 33 days annual leave including bank holidays
• Blue Light card discounts
• On site parking

What will you do as our Hospitality Lifestyle Manager?

• You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
• Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
• Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPI's
• Ensure compliance for internal and external regulations
• Act as deputy to the Village Manager

Skills and Experience

Essential:

• Extensive experience in a management or senior role with a customer service or front of house focus
• Experience of achieving Key Performance Indicators (KPIs)
• Coordinating and delivering events within the Village
• Experience of leading and managing staff and volunteers within a commercial business
• Generating income and budget management (specifically profit and loss)
• Ability to communicate effectively with staff, residents, external customers and other key stakeholders
• Excellent organisational and time management skills
• Ability to work on your own initiative and develop new systems and processes
• Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
• Demonstrate strong business acumen

Desirable: -

• Experience of overseeing food and beverage functions
• Experience of stock taking and ordering
• Experience of collecting and analysing customer feedback
• Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
• The ability to think creatively in order to share a unique resident experience
• Proficient in the use of IT and data base management
• Attention to detail
• Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management

Our Facilities at Lovat Fields Village include: - a village centreofferinga range of activities, entertainment,bistro and bar , library, wellbeing , hairdressing and beauty salon , fully equipped gym plus lots more.

• Closing Date: 4th July 2024 (or before)
• Interview Date: To be confirmed

ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.

Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Lifestyle Manager.

*We reserve the right to close the vacancy early should the maximum number of applications be received*

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