Hospitality Manager

Job Description

Job Responsibilities

Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
Monitor and maintain appropriate inventory levels for supplies and equipment.
Collaborate with other departments to coordinate guest reservations and bay assignments.
Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
Implement and enforce company policies and procedures to uphold service standards.
Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
Continuously improve the guest experience through innovative ideas and process enhancements.

Critical Skills & Experience Requirements

Prior experience in a hospitality or guest service role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and adapt to changing demands.
Attention to detail and a commitment to delivering outstanding guest service.
Knowledge of safety regulations and protocols.
Experience with point-of-sale (POS) systems is a plus.

In return we offer

33 days leave (inclusive of bank holidays)
Flexible working hours
Continuous professional development in a fast-growing company
Food and Beverage discounts
Discounted use of Topgolf, extending to friends and family
Salary Range £25,820- £27,820+ up to 10% bonus

You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'. As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide