Hospitality - Operations Manager

Location: Hitchin, Hertfordshire

Salary: £30,000-£35,000 per annum, dependent on experience

Contract Type: Permanent, Full-Time (35 hours per week)

Benefits: 25 days holiday, workplace pension scheme, and additional staff benefits

About the Role:

My client is seeking a dynamic and experienced Hospitality Operations Manager to lead their hospitality function. This role is pivotal in ensuring that all visitors receive exceptional standards of catering, accommodation, and customer service. The successful candidate will be responsible for overseeing the hospitality operations, ensuring compliance with Health & Safety and Food Standards, and contributing to a positive workplace culture.

Key Responsibilities:

• Lead the hospitality department in delivering excellent customer service.
• Review and develop hospitality operations practices for efficiency.
• Maintain and develop staff training programmes.
• Ensure compliance with Health & Safety, Food Standards, and Licensing requirements.
• Manage procurement, stock management, and bar operations.
• Oversee relationships with key suppliers and monitor staffing levels.
• Address feedback from participants and visitors.
• Provide activity reports to senior management.

Finance Responsibilities:

• Manage the hospitality operations budget.
• Oversee project budgets and monitor food costs.
• Review contracts for value for money.

Management Responsibilities:

• Line manage the Head Chef and House Team Leader.
• Develop and implement effective systems and processes.
• Coordinate planning with the Campus Operations Manager.

About You:

The ideal candidate will have a proven track record in hospitality management, excellent customer service skills, and strong administrative and organisational abilities. You will be a self-starter with an eye for detail, capable of working flexibly and autonomously. Strong communication skills, budget management experience, and a commitment to equality, diversity, and inclusion are essential.

Essential Criteria:

• Experience in hospitality management, preferably in a hotel or residential setting.
• Proven track record in delivering excellent customer service.
• Strong administrative and organisational skills.
• Excellent people skills and the ability to create good working relationships.
• Budget management and planning experience.
• Strong IT skills, particularly with Microsoft Office.
• Knowledge of Health & Safety and Food Standards compliance.

Desirable Criteria:

• Personal licence holder.
• Contract management and negotiation skills.
• Understanding of premises licensing.

Feel free to adjust any details as needed. Does this meet your requirements?

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.