Hostel Services Manager

Are you a dynamic leader with a passion for social care?
Are you committed to making a tangible difference in people's lives?
Join a not-for-profit housing association dedicated to providing affordable housing and proactive support to it's residents.
As a Hostel Services Manager, you'll play a pivotal role in empowering individuals to achieve their best potential and transition smoothly into independent living.
The Key duties and responsibilities for this Hostel Services manager opportunity will include:
- Oversee the management of secure, safe, and supported accommodation provided by Team Leaders and Support Coaches.
- Line manage and develop Hostel Services Team Leaders, Hostel Coordinator, and specialist tendered services.
- Ensure support and supervision delivered by the team follows best practices and addresses learning and development needs.
- Evaluate operational practices to drive continuous improvement and security.
- Identify opportunities for operational innovation and service improvements.
- Monitor and manage key performance indicators, including void levels, rent collection, and arrears.
- Ensure safeguarding issues are addressed in accordance with the Safeguarding policy.
- Liaise with external agencies, local authorities, and partners to achieve high levels of customer satisfaction.
- Keep up to date with legislation affecting the service and ensure compliance.
The ideal person fot this Hostel Services Manager will need these Skills and experience:
- Strong management experience in social care.
- Experience in developing services to maximise potential and working with vulnerable people.
- Knowledge of welfare rights, welfare benefits, and social issues such as homelessness.
- Proven experience in line-managing high-performing teams.
- Developed emotional intelligence, leadership skills, and psychological insight.
- Excellent communication, mediation, and conflict resolution skills.
- Full clean UK driving licence and access to own car for work.
Here's the good bit... We believe people who care for others deserve looking after too. That's why you'll enjoy:
- This role offers a competitive salary of £40,000 per annum
- Flexible working hours across multiple sites in Luton.
- Enhanced Annual leave entitlement
- Option to buy more annual leave
- Plus many more!
If you are a proactive, motivated, and resilient individual ready to lead a team and make a significant impact, apply now and contribute to a meaningful cause.
Take the next step in your career and apply today to become a part of a team that values empowerment, innovation, and community support.
If you are interested contact Ben or hit APPLY NOW
Only candidates based in UK and eligible to work in UK are allowed