Host/Hostess

At Firmdale Hotels, we pride ourselves on delivering unparalleled hospitality experiences, blending luxury with warmth and personality. Our Charlotte Street Hotel, nestled in the vibrant heart of London, embodies our commitment to exceptional service and attention to detail. We are currently seeking a dedicated and personable individual to join our esteemed team as a Host.
As a Host at Firmdale Hotels, you will be the welcoming face of our renowned restaurant, creating memorable experiences for our guests from the moment they step through our doors. Your ability to effortlessly build rapport and anticipate the needs of our guests will be essential in ensuring their satisfaction and loyalty.
Responsibilities:

Greet guests with genuine warmth and enthusiasm, making them feel valued and appreciated from the moment they arrive.
Escort guests to their tables, ensuring a smooth and efficient seating process while maintaining a keen eye for detail.
Proactively anticipate guest needs and preferences, going above and beyond to exceed expectations and create personalised experiences.
Work collaboratively with colleagues across various departments to ensure seamless service delivery and guest satisfaction.
Uphold Firmdale's high standards of service and presentation at all times, contributing to the overall ambiance and reputation of our establishment.
Engage guests in friendly and inspiring conversation, sharing your passion for hospitality and our unique offerings.
What you Need:

A keen willingness to collaborate and contribute to a dynamic team environment.
Previous experience in a customer-facing role is desirable, but not essential, as long as you possess a genuine passion for delivering exceptional service.
A meticulous eye for detail and a commitment to upholding Firmdale's standards of excellence in all aspects of your work.
A genuine enthusiasm for hospitality and a natural ability to connect with people from all walks of life.
An infectious positivity and can-do attitude that inspires confidence and trust in our guests and colleagues alike.
What We Offer:
Hourly rate £14.50 - £16.50 per hour inclusive of

service charge.
Access to Wagestream our

financial wellbeing app. Stream your accrued earnings before pay day,

benefit from everyday savings and real time financial coaching.
Health cash

plan (including contributions towards dental, optical, alternative

and complementary therapies)
Discounted cinema tickets,

gym membership, travel, retailers and restaurants
Generous 30% discount off

food and drinks at our restaurants and bars
Complimentary meals on shift
Referral bonus scheme for

recommending top talent
Flexible scheduling without

split shifts
Dry cleaning service for

work attire and discounted personal dry cleaning
Enhanced holiday allowance

based on length of service
Season ticket loan for

convenient commuting
Ongoing training,

professional development, and fully funded English lessons
Regular social events, team

activities, and fitness sessions
Benefits like cycle to work

scheme and annual long service awards
One allocated paid day per

year for volunteering work
Exclusive discounts at

Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024
The Kings Award for Enterprise 2024 for outstanding contribution to International Trad
GM of the Year Finalist – Helle Jensen – Cateys 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.