Host/Hostess & Membership Sales Representative - Luxury Brand - London

We are recruiting for a proactive and sales driven Host/Hostess & Membership Sales Representative to join a luxury retail brand in their West London showroom. This role is ideal for someone who thrives in fast-paced environments, enjoys client interaction, and is motivated by delivering exceptional service and driving in-person membership sales.

Your designated workdays will be from Wednesday to Saturday, with occasional Tuesdays scheduled as needed.

Key Responsibilities:
Client Engagement & Membership Promotion:

• Confidently present and promote the brands memberships in person, explaining benefits and helping guests complete their registration on-site.
• Provide excellent customer service to guests, addressing any inquiries or concerns with professionalism and patience.
• Grow the Membership and the VIP Club by selling the services to prospects in the showroom.
• Act as a brand ambassador, maintaining high energy and enthusiasm throughout the event.

Guest Check-In:

• Efficiently scan and check-in guests at the entrance of the event venue.
• Greet each guest with warmth and professionalism, creating a welcoming first impression.
• Verify the identity of clients and ensure access is granted only to eligible invitees.
• Maintain a smooth flow of guest entry, even during high-traffic periods.

Event Coordination:

• Collaborate with the event team to coordinate the check-in process and manage guest flow.
• Assist with crowd management, ensuring a safe and organised environment.
• Communicate any event-related updates or changes to guests as necessary.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Display a professional and polished appearance with excellent interpersonal skills.
• Strong organisational skills to manage guest lists and coordinate check-in processes efficiently.
• A friendly and customer-focused approach, ensuring guests feel welcome and valued.
• Ability to handle a fast-paced environment and remain calm under pressure.
• Dependable and punctual, able to commit to scheduled shifts.
• Proficient in spoken and written English. Knowledge of other languages is a plus.

This is a great opportunity for someone who is already working in a similar role either in retail or hospitality or a graduate with a real passion for fashion and beauty.

The company offer a competitive salary + bonus + great benefits + opportunity for progression and development.