Hotel Cleanliness Expert (Public Areas) - London Marriott Hotel Canary Wharf

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

• Use checklists to ensure that cleanliness and condition of each assigned area meets the designated standards


• Document and report any outstanding issues to manager on duty


• Identify and report maintenance issues in public areas and guest rooms


• Respond promptly to guest requests


• Ensure all quality standards are met


• Communicate with various departments to verify the status of guest rooms


• Serve as a departmental role model by working alongside employees to perform all duties

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Perform other reasonable job duties as requested by Managers.