Hotel Duty Manager

Hotel Duty Manager – Clayton Hotel Bristol City
We have a fantastic new vacancy for Duty Manager in the excellent Clayton Hotel Bristol City
This unique hotel comprises of 255 guest bedrooms, bar, restaurant and conferencing facilities and presents a fantastic opportunity for a talented individual to gain experience in this exciting environment.
Objective of the Role
Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles.
Key Duties and Responsibilities
Ensure quality and standards are met consistently.
Anticipate guest needs, and proactively manage their expectations.
Assist with the management of the hotel's daily operations, ensuring delivery of exceptional guest service from each department.
Ensure prompt resolution of customer issues.
Have full knowledge of the hotel and all departments.
Requirements:
Have previous supervisory experience within the Hotel or Hospitality Industry.
Possess excellent customer service skills
Have a passion for their role within the Department
Have a mature and pleasant manner for dealing with customers and team members alike
Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.
To contribute to the profitability of the Hotel
The company provides amazing staff benefits: -
Free employee meals on duty
50% discount on Food & Beverage (non alcoholic) when using our Company Hotels Facilities
Venue closure over the Christmas period
Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
Excellent career progression and training & development opportunities
Annually enhanced holidays over 5 year period, rising to 33 days a year including Bank Holidays
Access to our Employee Assistance Programme with 24/7 health and wellbeing support
Complimentary use of the hotel gym
Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.

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