Hotel Night Manager - King Street Townhouse Hotel & Spa

About THG Ingenuity 

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: 

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. 

• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.  

• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel 

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. 

JOB DESCRIPTION: 

Location: Manchester City Centre
Position: Full-Time (40 hours/week)
Shift Hours: 10:45 PM - 7:15 AM (5 days per week)
Salary: Competitive, reflecting your skills and experience

King Street Townhouse Hotel is seeking a dedicated hospitality professional with leadership skills and a passion for excellence. As a Hotel Night Manager, you will oversee night operations, ensuring outstanding service for our guests.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

PRIMARY ROLE RESPONSIBILITIES

• Manage night shift processes and front desk operations


• Train and guide front desk team members


• Address guest inquiries and provide concierge services


• Conduct administrative tasks, including night audits


• Act as the manager on duty in the absence of senior management


• Welcome guests, manage bookings, and allocate rooms


• Handle phone inquiries, take messages, and respond to requests


• Ensure prompt payments and prepare room bills


• Liaise closely with other departments

APPLICANT REQUIREMENTS:

The successful applicant will have/be:

• Experience in a 5-star luxury hotel as a Night Manager, Reception Supervisor, or Hotel Concierge


• Proactive, physically active, and able to work at a fast pace


• Enthusiastic and positive, promoting a welcoming atmosphere


• Detail-oriented with a commitment to high standards


• Flexible with shift patterns, including nights and weekends


• Demonstrated enthusiasm for the King Street Townhouse brand

ABOUT THG EXPERIENCE

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa and King Street Townhouse Hotel, where considered design, world-class facilities and intuitive service come together. 

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.

BENEFITS:

• Exclusive room rates for you and your family


• 20% off dining at our hotel, 50% off at Hale Country Club & Spa


• Discounted membership at Hale Country Club & Spa


• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)


• In-person or video GP consultations, discounted prescriptions, and physiotherapy


• Increasing annual leave with service, plus your birthday off


• Continuous learning and development opportunities


• £250 bonus for referring a friend


• Complimentary meals during shifts and provided uniforms


• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role


• Access to in-house Wellbeing Program


• Pension scheme for financial stability

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.