Hotel Receptionist

Receptionist, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered for a 35-hour week, and you will be working over 5 days out of 7 days, to include week-ends and bank holidays on a rota.

Live in is available if required.

Working with the Front of House Team, you will excel at providing guests with a first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.

As the first port of call for guests, you will directly affect their impression and experience of staying within this Hotel. You will provide a pivotal role in maintaining the level of service standards.

Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibility is key due to working early or late shifts, weekends and bank holidays.

The role of Receptionist:

• To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
• Receive payment of guests’ accounts and operate the PDQ machines.
• To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
• To act as cashier for the guests and other departments, including exchanging foreign currency.
• To be part of a warm caring, professional Receptionist Team
• To promote the Hotel over the telephone and know the facilities available in order to sell.
• To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
• To act as a Sales Person, promoting the image of the Hotel at all times.

Salary for the role of Receptionist, is given as £competitive. A share of the service charge is paid on top of this basic salary. 35-hour week. Live in is available if required, and this would be deducted from your salary.

Please send an up to date copy of your Curriculum Vitae.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK