Hotel Receptionist

Job Title: Hotel Receptionist
Location: Hertfordshire
Salary: £26,400 per annum
Contract Type: Full-time, Permanent
Hours: 40 hours per week, 5 shifts over 7 days on a rotating basis

About the Role

We are currently seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front-of-house team in Hertfordshire. This is a full-time position requiring flexibility to work across a 7-day operation, including weekends and varying shift patterns.

Key Responsibilities

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process
• Handle guest queries, complaints, and requests efficiently and professionally
• Manage bookings, cancellations, and special requests via phone, email, and in person
• Maintain accurate records and operate the front desk system
• Liaise with housekeeping and other departments to ensure a seamless guest experience
• Provide information about the hotel, local area, and amenities
• Handle cash, card transactions, and issue invoices as required
• Ensure the front desk and reception area are clean and presentable at all times

Shift Patterns

You will work 5 shifts per week on a rotating basis. The following shift times apply across a 7-day operation:

• Morning Shift: 07:00 - 15:30
• Mid Shift: 10:00 - 18:00
• Evening Shift: 15:00 - 23:00

Please note: Weekend availability is essential for this role.

Skills and Experience Required

• Previous experience in a hotel or customer service role is highly desirable
• Excellent communication and interpersonal skills
• A professional and welcoming manner
• Ability to multitask and remain calm under pressure
• Good computer literacy; experience with booking/reservation systems is an advantage
• Flexibility to work various shifts, including weekends and bank holidays

Benefits

• Competitive salary of £26,400 per annum
• Opportunity to work in a supportive and dynamic hospitality environment
• Ongoing training and development
• Uniform provided

• Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
  
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