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Hotel Reservations & Sales Executive

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Job Description - Hotel Reservations & Sales Executive

Our successful and growing hotel client in Cardiff are seeking an Hotel Reservations & Sales Executive to join them on a permanent basis.

This is an exciting opportunity to join a small, friendly and outgoing team.

The role would suit someone from a hotel background, or someone from events, customer service, or sales who loves delivering good customer service experience, and strong organisational skills.

Location: Based in Cardiff City Centre

You must be able to drive, but you will have use of the company pool cars if you are going off site to visits / events.

Hours / Shifts:

  • 40 hours per week
  • Monday to Friday shifts worked on a rota: 8:00am - 4:30pm or 9:30am - 6:00pm.
  • You will also work 2 Saturdays in every 4, but you will get a day off in the following week.

What you'll be doing:

  • Handle incoming enquiries from customers, offering them tailored accommodation solutions
  • Process day to day bookings and reservations whilst taking a proactive role in up-selling hotel offerings to customers
  • Support the Head of Sales in the planning and administration of sales activity
  • Effectively delivering fantastic customer service, converting business across the accommodation, meeting and hot desk spaces.
  • Always be able to offer great options to clients both new and existing

Skills & Experience:

  • Clean driving licence (for company vehicle use)
  • A great memory - to remember returning guests!
  • Identify new business, be aware of the local market and competition
  • Strong sales skills and confident in conducting telesales activity
  • Ability to understand client needs and promote the services
  • Ensure quotes and bookings are taken correctly
  • Great communication skills
  • A passion for hospitality and delivering great service

Salary & Benefits:

  • Salary will be £28,000
  • Company Pension
  • 28 days holiday per year including bank holidays
Original job Hotel Reservations & Sales Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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