Hotel Reservations & Sales Executive

Our successful and growing hotel client in Cardiff are seeking an Hotel Reservations & Sales Executive to join them on a permanent basis.

This is an exciting opportunity to join a small, friendly and outgoing team.

The role would suit someone from a hotel background, or someone from events, customer service, or sales who loves delivering good customer service experience, and strong organisational skills.

Location: Based in Cardiff City Centre

You must be able to drive, but you will have use of the company pool cars if you are going off site to visits / events.

Hours / Shifts:

• 40 hours per week
• Monday to Friday shifts worked on a rota: 8:00am - 4:30pm or 9:30am - 6:00pm.
• You will also work 2 Saturdays in every 4, but you will get a day off in the following week.

What you'll be doing:

• Handle incoming enquiries from customers, offering them tailored accommodation solutions
• Process day to day bookings and reservations whilst taking a proactive role in up-selling hotel offerings to customers
• Support the Head of Sales in the planning and administration of sales activity
• Effectively delivering fantastic customer service, converting business across the accommodation, meeting and hot desk spaces.
• Always be able to offer great options to clients both new and existing

Skills & Experience:

• Clean driving licence (for company vehicle use)
• A great memory - to remember returning guests!
• Identify new business, be aware of the local market and competition
• Strong sales skills and confident in conducting telesales activity
• Ability to understand client needs and promote the services
• Ensure quotes and bookings are taken correctly
• Great communication skills
• A passion for hospitality and delivering great service

Salary & Benefits:

• Salary will be £28,000
• Company Pension
• 28 days holiday per year including bank holidays