Hotel Services Coordinator

Our client, a well -known Private Health Care Service in Bristol, is seeking a Hotel Services Coordinator to oversee the provision of quality food, beverage, and hotel services to patients and visitors. As the successful candidate, you will continually drive improvements, particularly relating to patient satisfaction and safety.

Key Responsibilities:

• Lead the shift, organise the workload and motivate the team.
  
• Visit every patient daily, ensuring all aspects of hotel services have been met.
  
• Communicate with the wider stakeholders of the ward: to include nurses, bed managers, ward clerks and housekeepers.
  
• Ensure completion of all cleaning and health and safety tasks and paperwork is completed and filed appropriately.
  
• Handle complaints and issues on shift as well as creating action plans following Patient Satisfaction Surveys.
  
• Manage visitor meals, ensuring all payments are taken and accurately recorded.
  
• Produce rotas and review staffing levels. Manage bank staff’s hours on a shift by shift basis.
  
• Ensure time sheets are properly processed using both Florence and the monthly spreadsheet systems.
  
• Manage sickness, holidays and ensure appropriate cover at all times.
  
• Complete the induction of new staff and relevant documentation is completed (Arrange Lockers, passes, uniforms).
  
• Facilitate all staff completing their mandatory training as well as organising on -the -job training. Identify ongoing training needs and hold refresher sessions.
  
• Hold monthly team briefs.
  
• Carry out staff reviews and one -to -one meetings.
  
• Assist in completion of audits and Datix’s.
  
• Be flexible to assist in housekeeping and kitchen should the need arise and deputise for the patient services manager in their absence.
  

Qualifications and Training:

• Strong customer service skills with a keen eye for detail.
  
• A good knowledge of food, ingredients, special diets, and allergens.
  
• Good communication skills with the ability to communicate with a wide range of customers and staff at all levels.
  
• Ability to build and maintain effective working relationships, both internally and externally.
  
• The ability to work effectively as part of a team.
  
• Ability to work on own initiative and prioritise demanding workloads accordingly.
  
• A flexible and adaptable approach to shifts.
  
• Good organisational skills with the ability to prioritise tasks to ensure deadlines are met.
  

• Previous experience in a similar role.
  
• Experience of working in a customer -focused role.
  

• Basic food hygiene is desirable.
  
• Knowledge of Health and Safety procedures including COSHH is desirable.
  

• Passion for Customers.
  
• Planning and Organisation.
  
• Communication and Influencing.
  
• Working Collaboratively.
  
• Concern for Standards.
  

Benefits

• Day shifts offering excellent work/life balance
  
• Monday to Friday (with occasional weekends paid at enhanced rates)
  
• 35 days annual leave
  
• Enhanced pension, private medical insurance, life assurance
  
• FREE on -site parking
  
• Training opportunities to grow within this prestigious national group