House Manager - Shoreditch House, East London

The Role… 

At Soho House, the House Manager is responsible for the overall management and operation of Hotel and Hotel Departments (including Reception, Reservations, Gym, Housekeeping, Nights and Spa). The position supports the General Manager to ensure the overall operation of the Hotel and Members Club is maintained daily and that the needs of the employees, members and guests are met and exceeded. 

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Every House Membership


• 50% off Food & Drink, 7 days a week


• Staff Room Rate; Any Bedroom, Any House, $100 a night


• Private Health and Dental Care


• Life Assurance


• Day off on your birthday


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Strive to continually improve guest and staff satisfaction and maximize the financial performance of the hotel. 


• Liaising with each hotel supervisor and delegating key aspects of the role. 


• Responsible for the departmental budgets, ensuring that costs and performance levels are met. Finding efficiencies in sharing the workload between the two properties and teams. 


• Responsible for departmental policies and procedures, ensure consistency of service between the two properties. 


• Responsible for all detailed PWK, SAG reports to be completed, updated and communicated internally ins Ops 


• Responsible for Mystery guest reports for hotel require 93% or higher as a standard for both hotels, not combined score 


• Work with the London Reservations Office and Revenue Manager to review hotel performance by maximizing room occupancy at the best available rates. 


• Manage staff performance issues in compliance with Soho House policies and procedures. Follow the Soho House Dirty Dozen and safety procedures and carry out any emergency procedures when and where necessary. 


• Being an ambassador for the Hotel and role model representing the Soho House values at all times by ensuring they are executed and maintained. 


• Oversee the night team with their tasks, ensuring all policies and procedures are followed. 

What we are looking for...

• Front-of-house or guest services management experience in a hotel or luxury hospitality setting. 


• Proven ability to lead and inspire high-performing teams in a fast-paced environment. 


• Strong communication, interpersonal, and conflict-resolution skills. 


• Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar. 


• Immaculate personal presentation and a natural hospitality mindset. 


• Fluency in English (additional languages desirable). 


• Must be able to work flexible shifts and schedules, including weekends and holidays as needed