Housekeeper, Lead

JOB SUMMARY

The Housekeeper Lead is responsible for assisting in all aspects related to hotel housekeeping and the laundry room. The Housekeeping Lead assists the Hotel Manager, Assistant Manager and Housekeeping Supervisor in day-to-day supervision of the hourly team members as well as training all new team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area


• Creates room assignments for guest room attendants if required


• Responsible for daily inspections of rooms if required


• Inspects hotel public areas daily to ensure quality assurance


• Assist with monthly inventory


• Inform Housekeeping Supervisor and/or Hotel Assistant Manager of needed supplies


• Ensures completion of inspection sheets for all checkouts


• Handles all inquiries regarding Lost and Found


• Helps to ensure that procedures established by the hotel are followed and reports deviations to procedures/protocol to the supervisor


• Assist in the direct training of new hires


• Report room discrepancies to Front Desk


• Performs any other duties as assigned


• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously


• Ability to maintain high levels of confidentiality and integrity.


• Maintain interpersonal working relationships among all Team Members and the public.


• Excellent verbal and written communication skills.


• Willingness to assume overall responsibility relative to the performance of the position


• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused


• Available to work when needed, including weekends, holidays, and nights.


• Works on the floor 90% of the time with a “hands-on” mentality for guest service.


• Self-motivated with attention to detail

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.


• Knowledge of principles and processes for providing customer service.


• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.