Housekeeping Office Coordinator

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

Responsibilities:

• Leading and supporting the housekeeping team, including Room Attendants, House Porters, Laundry Attendants, Public Area Cleaners, and Floor Supervisors
• Coordinating daily housekeeping operations, assigning tasks, and ensuring smooth day-to-day service delivery
• Providing training, guidance, and quality spot checks to maintain exceptional standards
• Managing key administrative tasks, including rota planning, agency timesheets, emails, and departmental records
• Acting as the main point of contact for housekeeping, liaising with internal departments, guests, and external suppliers
• Monitoring inventory levels for cleaning supplies, linens, and guest amenities, and raising purchase requests where needed
• Supporting guest requests and resolving housekeeping-related concerns promptly and professionally
• Assisting with scheduling deep cleans and special projects to ensure minimal disruption to the guest experience

What we’re looking for:

• Previous experience in housekeeping or hotel operations, ideally in a luxury or lifestyle hospitality environment
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting
• Excellent communication and interpersonal skills
• A hands-on leadership style with the ability to motivate, coach, and support a team
• Strong attention to detail and a commitment to delivering exceptional service standards
• Confidence in handling guest concerns and collaborating across departments
• Someone who embodies Lore Group’s core values: Family, Discovery, Detail, and Spirit

Salary: £31,738 p/a + service charge, plus benefits

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London