Housekeeping Supervisor

Housekeeping Supervisor | £32,000 per annum

Great guest experiences begin with exceptional standards—and exceptional standards begin with a great team.

We’re looking for an experienced Housekeeping Supervisor who leads from the front, brings positive energy to every shift and takes genuine pride in creating beautifully presented guest accommodation. If you’re a natural motivator who enjoys working alongside your team and making a visible difference every day, this could be the perfect next step for you.

About Potters Resorts Five Lakes

Potters Resorts Five Lakes is one of two Potters Resorts that together offer the UK’s only fully inclusive resort experience. From outstanding dining and West End-style entertainment to a wide range of activities and comfortable accommodation, everything is included in one unforgettable stay. Our friendly and dedicated team is at the heart of it all, working together to create exceptional experiences for every guest.

We’re looking for a positive, energetic and hands-on Housekeeping Supervisor to support the Executive Housekeeping Manager with the day-to-day running of our busy Housekeeping Department. You’ll lead and motivate the team while working alongside them to ensure our guest accommodation is prepared to the highest possible standard.

This is very much a hands-on supervisory role. Alongside your leadership responsibilities, you’ll clean and prepare your own allocation of guest rooms. You’ll also spend one day each week working within our Linen Department, supporting this essential area of the Housekeeping operation.

Your responsibilities will include:

• Leading, supporting and motivating the Housekeeping team
• Creating a positive working environment and setting a strong example
• Cleaning and preparing your own allocation of guest rooms
• Checking rooms to ensure our consistently high standards are maintained
• Organising workloads and helping the team meet daily deadlines
• Responding promptly and professionally to operational and guest requirements
• Supporting the Linen Department one day each week
• Ensuring health, safety and hygiene procedures are followed at all times

Hours and salary:

• £32,000 per annum
• Full-time, permanent position
• 40 hours per week
• Five days out of seven
• Shifts scheduled between 7.30am and 5.00pm
• Weekend and bank holiday working required
• Flexibility will be required in line with business needs

If you’re an experienced Housekeeping Supervisor who takes pride in exceptional standards, enjoys working as part of a busy team and knows how to bring out the best in others, we’d love to hear from you.

*Due to our rural location, you will need a UK driving licence and your own vehicle as you cannot reach us using public transport*

What we’re looking for:

Previous experience in a supervisory housekeeping role is essential.

You’ll also need:

• A positive, energetic and motivational leadership style
• A genuine willingness to work alongside and support your team
• Excellent attention to detail and pride in maintaining high standards
• Strong communication, organisational and people-management skills
• The confidence to provide clear direction and constructive feedback
• The ability to remain calm and focused in a busy environment
• Good physical fitness, as this is an active and physically demanding role
• Flexibility to support the department in line with business needs

Why join Potters Resorts Five Lakes?

• Complimentary meals while you’re on duty
• Free use of our state-of-the-art gym and leisure facilities
• Employee Assistance Programme and dedicated wellbeing support
• Cycle to Work scheme
• Exclusive Friends and Family discounts
• Long-service and loyalty awards
• Ongoing learning and development through our Potters Academy
• A welcoming, supportive team with genuine opportunities to grow your career

Ready to start your exciting journey with us?

Apply now and be part of something extraordinary!

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.