Housing Adviser (SO2)

Housing Options Officer

📍 Location: Lambeth, London
💷 Pay Rate: £30.67 per hour (Umbrella)
🕒 Contract: Full-Time | Temporary/Agency
📅 Start Date: ASAP

Help Prevent Homelessness and Change Lives

We are currently recruiting for an experienced Housing Options Officer to join a busy Housing Needs team in Lambeth. This is an excellent opportunity to play a vital role in preventing and relieving homelessness, supporting vulnerable residents, and delivering high-quality housing advice in line with current homelessness legislation.

Working in a fast-paced local authority environment, you'll manage a diverse caseload, carrying out housing needs assessments, developing personalised housing plans, and helping residents secure sustainable housing solutions.

Key Responsibilities

* Undertake comprehensive housing needs assessments and create personalised housing plans in accordance with the Homelessness Reduction Act 2017.

* Manage a complex caseload of households who are homeless or threatened with homelessness.

* Deliver effective homelessness prevention and relief through advice, negotiation, mediation, and advocacy.

* Assess homelessness applications under Part VII of the Housing Act 1996 and make recommendations on statutory duties.

* Provide housing advice through face-to-face appointments, telephone enquiries, and customer drop-in services.

* Assess temporary accommodation needs and arrange placements where appropriate.

* Work closely with private landlords, registered providers, support agencies, and internal teams to secure sustainable housing outcomes.

* Support residents affected by welfare reform, helping them access affordable housing options and maximise their income.

* Maintain accurate, detailed case records and ensure compliance with legislation, statutory guidance, and local authority procedures.

About You

To be successful in this role, you will have:

* Previous experience working as a Housing Options Officer, Homelessness Prevention Officer, or in a similar local authority housing role.

* Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 (Part VII), and current homelessness legislation.

* Experience managing a busy and complex homelessness caseload.

* Excellent negotiation, mediation, and problem-solving skills.

* Experience working with vulnerable individuals and families in challenging situations.

* Strong communication and customer service skills with the ability to build positive relationships.

* Excellent organisational skills and the ability to prioritise competing demands.

* Experience using housing management and case management systems.

What's on Offer?

* £30.67 per hour (Umbrella).

* Full-time agency contract.

* Immediate interview and quick start available.

* Opportunity to work within a busy and supportive Housing Needs team.

* Gain valuable experience in a high-performing London local authority.

* Make a meaningful difference by helping residents avoid homelessness and secure sustainable accommodation.

If you have the experience, knowledge, and commitment to delivering high-quality homelessness prevention services, we'd love to hear from you. Apply today for immediate consideration. For more information contact Natasha Haddon
Only candidates based in UK and eligible to work in UK are allowed