Our Housing Services Contact Centre (HSC) is looking to hire five Housing Services Advisors to join our dynamic and fast\-paced team. This office\-based position is perfect for individuals with prior contact centre experience, especially those familiar with housing repairs and the Northgate system. We seek energetic and enthusiastic candidates who can effectively manage resident expectations while consistently providing excellent customer service over the phone. As the initial point of contact for residents, you will offer professional and responsive support across various service areas, including repairs, leasehold services, rents, estate facilities, and general customer inquiries. This is a temporary contract lasting until 31st March 2026, with business hours from 8:30 am to 5:00 pm. Successful candidates will undergo a two\-week intensive training program in the office before transitioning to hybrid working arrangements.
Responsibilities:
Serve as the first point of contact for residents, providing professional and responsive support.
Manage resident expectations effectively while delivering excellent customer service.
Handle inquiries related to repairs, leasehold services, rents, estate facilities, and general customer questions.
Utilize the Northgate system to manage and track service requests.
Participate in a two\-week intensive training program.
Requirements
Requirements:
Previous experience in a contact centre environment.
Familiarity with housing repairs and the Northgate system.
Strong communication and customer service skills.
Ability to manage expectations and handle a wide range of inquiries.
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