Housing Allocations Officer

Housing Allocations Officer

£36k per annum

HQ in Milton Keynes - Hybrid working (1 day in office)

ENB have partnered with a housing client in Milton Keynes who are looking for an additional member in their housing team. As the Housing Allocations Office you will support the effective operational management and the residential portfolio.

Working effectively with prospective tenants, occupying tenants, letting agents, managing agents and head landlords. You will also be responsible for the advertising, application and allocation process for their home and supporting their tenants through the application process and into their tenancies.

Key Responsibilities:

• Delivering an effective application, allocation management and lettings service.
• Advertise properties through local lettings services and liaise with the letting agent's to ensure they are promoted correctly.
• Shortlist applications
• Conduct assessments of shortlisted applicants using the allocations procedure
• Conduct interviews with prospective tenants
• Allocate homes in accordance with the relevant local lettings plan, the section 106 (if applicable) and the allocations policy.
• Work with applicants to assess their financial circumstances and their suitability
• Encourage tenants to set reasonable and achievable goals so they can move towards homeownership
• Support and signpost applicants and new tenants to access appropriate financial advice as required.
• Work effectively with the partner letting agents to onboard new properties and ensure homes are ready for viewing and are compliant for letting.
• Work with the letting agent and outgoing tenants to make sure properties meet the handback standard to minimise costs and relet times.
• Cover for the Housing Officer during periods of annual leave or other absences as required.

Experience required:

• Prior allocations, lettings or tenancy management experience
• Prior working experience within affordable housing or s106 agreements
• High level or customer services