Housing Assistant

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London.

What the Job Will be doing

* Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face.

* Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties.

* Maintaining accurate tenancy, resident and property records on housing management systems.

* Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances.

* Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation.

* Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams.

* Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management.

* Supporting rent account enquiries and referring residents to specialist support services where appropriate.

* Preparing letters, notices, reports and other housing management correspondence.

* Arranging appointments, property inspections, meetings and home visits for the housing team.

* Supporting the management of complaints and ensuring residents receive timely updates.

* Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards.

* Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment.

* Providing general administrative support to ensure an efficient and customer-focused housing service.

What You Will Need

* Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role.

* Good understanding of social housing and tenancy management services.

* Excellent customer service and communication skills.

* Experience dealing with sensitive, complex or challenging enquiries.

* Strong organisational skills with the ability to manage competing priorities.

* Good written communication skills and attention to detail.

* Experience using housing management systems and Microsoft Office.

* Ability to work collaboratively with colleagues, contractors and external agencies.

* A proactive, organised and solution-focused approach.

* Understanding of safeguarding, equality, confidentiality and data protection.

* Experience working for a Housing Association, Local Authority or Housing Company.

* Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes
Only candidates based in UK and eligible to work in UK are allowed