Housing Benefits Officer

Housing Benefits Officer (Housing Benefit & Council Tax Support)

Remote Working
Local Authority Contract
3 month Temporary Contract
£20.38 per hour PAYE or £27.03 per hour Umbrella

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Benefits Officer to join their Revenues and Benefits team on a remote working basis.

This is an excellent opportunity for a skilled benefits professional with extensive Local Authority experience to support the delivery of Housing Benefit and Council Tax Support services, with a particular focus on DWP Housing Benefit Matching Service (HBMS) reviews.

The Role

The successful candidate will be responsible for assessing and administering Housing Benefit and Council Tax Support claims, ensuring that all cases are processed accurately, efficiently, and in accordance with current legislation.

A key element of the role will be managing and progressing HBMS review work received from the Department for Work and Pensions (DWP), investigating discrepancies identified through data matching exercises, gathering evidence, making decisions, and issuing appropriate notifications.

Key Responsibilities

Assess Housing Benefit and Council Tax Support claims accurately and efficiently
Review and process DWP Housing Benefit Matching Service (HBMS) cases
Investigate discrepancies identified through HBMS data matches
Gather and verify evidence to support benefit assessments
Apply Housing Benefit and Council Tax Support legislation, regulations, and guidance
Make informed decisions and issue clear decision notifications
Maintain accurate case records and audit trails
Ensure reviews and assessments are completed within prescribed timescales
Manage a varied caseload whilst maintaining high levels of accuracy and quality
Provide excellent customer service and respond to benefit-related enquiries
Work independently and effectively with minimal supervisionEssential Requirements

To be considered for this position, you must have:

Proven experience as a Benefits Assessor within a Local Authority environment
Strong knowledge of Housing Benefit assessment and administration
Extensive experience assessing Council Tax Support claims
Sound understanding of Housing Benefit legislation and guidance
Experience reviewing and processing DWP HBMS cases
Experience investigating and resolving HBMS discrepancies
Excellent decision-making and analytical skills
Ability to manage workloads and meet performance targets
Strong written and verbal communication skills
Experience maintaining accurate case records and documentationDesirable Requirements

Experience using NEC Northgate
Experience using Enterprise (NEC) Document Management System
Experience working with complex benefit cases and overpayment reviews
Ability to quickly adapt to changing legislation and service requirementsWhat We're Looking For

We're seeking a proactive and knowledgeable Benefits professional who can hit the ground running, work independently, and deliver high-quality outcomes within a busy Local Authority setting. Experience of managing HBMS review work is particularly important for this assignment.

Apply today to be considered for this exciting remote Benefits Assessor opportunity through Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed